FAQ

­Frequently asked questions with answers

I cannot log into the shop, what should I do?

You need to enter the e-mail address (the same as the one given during registration of the account), into the password recovery form. The shop will send you a new password to the given e-mail address. The password may be changed after logging into the shop on the 'My account' page. You need to choose the link 'Change password' in 'My account' table.

How to do the shopping?

You can order a product by registering the account or without this action. We recommend to register the account so you can do the shopping quicker, follow the status of your orders and view the shopping history. Account registration form. To order a product without registering, you need to add the product to the shopping cart and next, after choosing the shipment and payment option, provide the information required to complete the order.

How to add the product to the shopping cart?

What types of payments and shipment are available?

At the moment we accept payments via credit/debit card (SagePay), PayPal, cash on delivery and bank tranfers. More about payments types might be read in the paymant and delivery section.

Is the purchase safe?

We provide safety of your information by encrypting the transactions by the SSL protocol issued and certified by the certification office. More about SSL.

Where is Detective Store located?

Detective Store Ltd is British company registered in the United Kingdom (Company number: 09709834. VAT number GB 260358316). Our company is located in Rotherham (Unit 4e Enterprise Court, Farfield Park, Rotherham, S63 5DB, South Yorkshire, United Kingdom). In other countries we use brand registered name Spy Shop®. Our company have seven brick-and-mortar shops in Europe.

At what time can I place an order?

What is the warranty for the product?

Detective Store company guarantees that the equipment will be in working order for 12 months since the date of the purchase or 24 months for other models. More about warranty.

I don't know how to operate the equipment or it doesn't work properly, what should I do?

Contact us via e-mail to the: ­ contact@detective-store.com or use the contact form on the contact web page. Communicate via Skype communicator detective.store or call (44) 020 3290 1199 landline. If you call from abroad use 0044 and ignore 0 before the number (0044 20 3290 1199).
Our experts will help you to solve the problem. The faulty product should be sent to the brick-and-mortar shop address along with complaint option. The client is obliged to enclose an invoice or a receipt and send the package on his own expense to the following address:

Detective Store Ltd
Unit 4e Enterprise Court, Farfield Park
Rotherham, S63 5DB, South Yorkshire, United Kingdom

Where I will find the catalog of all products?

Due to quick changes in prices and offer we do not supply paper catalogue. All prices on our website are updated. Business partners and clients will receive discounts.

How can I return the product?

The client is entitled to return the product within 14 days since the package is received without giving a reason. More about returning products.