The most frequent problems with camera traps:

When your camera trap does not function properly - ask our expert who will help you to solve the problem.

1. Problem with camera trap configuration

The most frequently asked question about hunting cameras concerns correct configuration. Our service will help you solve all problems related to that. When buying a new device you are welcome to try our additional offer for device configuration. This way we will be 100% sure that a hunting camera you buy in our store works properly.  Camera traps with integrated GSM modules that we offer work all over the world and are compatible with practically all mobile networks. Our customers use this type of devices in the United Kingdom, Ireland, Germany, Switzerland, Norway and Canada. Correct setting of parameters of different operators may cause some troubles. We offer our technical support with that, too. Contact us and we will help you find the cause of the problem and solve it.

Free camera trap configuration for customers
We offer free-of-charge configuration of the hunting camera purchased from us, including complete service and technical support during the life of the device. To receive a fully configured trail camera, please add the password ‘CONFIGURATION‘ in comments to your order, or contact our Service: (+44) 020 3290 1199 | [email protected]

2. GSM module repair

Service of the game cameras - GSM module not working Quite an often problem with game cameras is claimed “data transmission module is broken”. Below there are a few possible reasons for that:

• unregistered SIM card
• PIN security code on the SIM card
• limited network coverage
• wrong game camera configuration
• no memory card in the device

GSM module malfunction negatively affects the transmission of images, often preventing proper communication of the game camera with the phone. We can repair game cameras of such brands as LTL Acorn, Covert, ScoutGuard, SpyPoint, Reconyx, and other. We offer you our extensive experience in repairs, skilled technicians and well-equipped service. Contact us and we will help you find the cause of the problem and solve it.

3. Configuration of foreign operators

Configuration of camera traps with cards of foreign operators can be a little more complicated. If you have doubts how to properly configure the cards, write or call us. Our service point will also make full configuration for you for an extra charge. Contact us and we will help you find the cause of the problem and solve it.

4. Mechanical damage of wireless wildlife cameras

Some components of the wireless wildlife camera happen to crack e.g. during transport or due to another mechanical damage. You can send your device for repair then. Our experts will repair the damaged component or replace the housing with a new one. Contact us and we will help you find the cause of the problem and solve it.

5. Problem with PIN security code of the wireless trail camera - the camera blocked by PIN code

If you forget you PIN code you will not be able neither by yourself not with the help of technical support to restore the wireless trail camera to work. It is type of security measure which is to prevent unauthorized persons from making any changes to the settings of your wireless trail camera. Therefore, we recommend to write the password down in a safe place, which will help you avoid the rare but possible situations of losing or forgetting the password. Contact us and we will help you find the cause of the problem and solve it.

6. Other

(unexpected mulfunction of the device). Contact us: (+44) 020 3290 1199 | [email protected]

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